Frequent Question & Answers

At Carpets Refreshed , we want to ensure you have all the information you need to make the best decision for your carpet cleaning needs. Below are some of the most frequently asked questions. If you don’t find the answer you’re looking for, feel free to contact us!

Still Have Questions?

If you have any other questions or need more information, feel free to reach out to us at Carpets Refreshed. We’re always happy to help!

For most households, we recommend professional carpet cleaning at least once a year. However, if you have pets, children, or high foot traffic, cleaning every 6 months can help maintain your carpet’s appearance and hygiene.

We use eco-friendly, high-performance steam cleaning and hot water extraction methods. These techniques are highly effective at removing deep-seated dirt, stains, and allergens while being safe for your carpets, family, and pets.

Yes! We prioritize the use of non-toxic, eco-friendly cleaning solutions that are safe for both pets and children. Our products are designed to deliver a deep clean without leaving harmful residues behind.

Typically, carpets take about an hr to dry, depending on factors like humidity, the type of carpet, and ventilation. To speed up drying, we recommend opening windows or using fans in the cleaned areas.

While we have a high success rate with stain removal, some stains, especially those caused by substances like bleach, ink, or dye, may be permanent. Our trained technicians will assess the stains before cleaning and advise you on what results you can expect.

We ask that you move small items like chairs, toys, or delicate items before our team arrives. For larger furniture like sofas or beds, we can work around them or, in some cases, move them as part of the service. Let us know ahead of time if you have specific needs!

The duration of the cleaning depends on the size of the area and the condition of the carpets. On average, cleaning a standard-sized room can take around 30 minutes. Larger spaces and more heavily soiled carpets may take longer.

We do our best to accommodate same-day or emergency cleaning requests, depending on availability. Please call us to check if we have an opening that fits your schedule.

Yes, customer satisfaction is our top priority. If you are not satisfied with the results, please let us know within 24 hours, and we’ll be happy to return and address any concerns.

You can request a free, no-obligation quote by giving us a call or filling out the contact form on our website. We’ll ask for some details about your carpet cleaning needs and provide you with an accurate estimate.

No deposit required as payment due on the day either cash or bank transfer.

Not as much as you think as every job is different call us for quotes but prices can start from as little as £35

Absolutely we have public liabilty insurance.